258s 2 On Your Side: Gift Card Fraud images and subtitles

PAT: WHEN YOU DON'T KNOW WHAT TOBUY OR DON'T HAVE THE TIME TOPICK OUT A PRESENT GIFT CARDSARE USUALLY THE WAY TO GO.RICK: "2 ON YOUR SIDE" FOUNDTHEY CAN BE COMPROMISED BYPIECE.ONE ORANGE COUNTY MOTHER LEARNEDTHAT THE HARD WAY.PAT: KRISTINE LAZAR JOINS US.I LOVE GIFT CARDS.REPORT I WILL GRAB A BUNCH FROMTARGET AND LEAVE THEM IN THEDRAWER AND I DON'T HAVE TO WORRYABOUT PRESENTS.IT'S EASY.UNFORTUNATELY FRAUDINVESTIGATORS SAY THERE IS NOWAY TO COMPLETELY PROTECT YOURINVESTMENT.THERE ARE WARNING SIGNS TO LOOKOUT FOR.IT WAS SUPPOSED TO BE A JOYOUSOCCASION.SHE IS OUR FOURTH GRANDCHILDAND WE ARE SO EXCITED.REPORTER: INSTEAD MARIA STONETOLD TO ONE YOUR SIDE THAT SHEWAS EMBARRASSED AND OUTRAGEDWHEN THE AMERICAN EXPRESS GIFTCARD SHE GAVE HER SON ANDDAUGHTER-IN-LAW AT THEIR THEBABY SHOWER EARLIER THIS MONTHHAD BEEN DRAINED BEFORE THEYEVEN HAD A CHANCE TO OPEN THEIRPRESENT.YOU BASICALLY GAVE HER ANANTIQUE GIFT CARD.ON THURSDAY AFTERNOON STONE ANDHER HUSBAND WENT TO THIS GROCERYSTORE TO BUY A CARD.THEY GRABBED IT FROM IRAQ IN THEFRONT OF THE STORE AND ASKED THECASHIER TO PUT $200 ON IT.STONE SAID THE CASHIER TOLD HERTHE CARD SHE PICKED WAS NO GOODAND HAD BEEN COMPROMISED.SHE CAME BACK AND SAID THISONE IS GOOD.REPORTER: TWO DAYS LATER THEYWENT TO THE BABY SHOWER AND THENEXT DAY THE EXPECTANT PARENTSTRIED TO USE THE CARD TO BUY ACRIB BEDDING.MY SON SAID WHEN DID YOU BUYTHIS CARD AND I SAID ONTHURSDAY.ALL THE MONEY IS GONE.HOW'S THAT POSSIBLE?REPORTER: WINSTONE WENT ON LINETO CHECK THE CARD BALANCE, SHESAID IT WAS ZERO.THE CARD WAS USED IN SANTAANA FOR ABOUT $193 AND IN LEHAVRE BROUGH -- LE HAVRE ANDANOTHER PLACE IN CALABASAS.REPORTER: BUT YOU DIDN'T GO TOANY OF THOSE PLACES.STONE WAS STUMPED WHEN SHE SAIDA REPRESENTATIVE TOLD HER THECHARGES ARE MADE IN A STORE NOTON LINE BUT THE GIFT CARD WASSTILL WRAPPED IN A GIFT AT THETIME THE PURCHASES WERE MADE.THIS IS HOW EASY IT IS.ROD EXPERT DANA MCCANCE HAS ANEXPLANATION.HE SAID HE SEES THAT OFTEN.THESE WILL CAREFULLY OPEN THEPACKAGING SLIP THE CARD OUT ANDCLONE IT AND SLIP IN A DUMMYCARD WORTH NOTHING.THE PERSON THAT GOES TO BUYIT THEY ARE GOING TO SWIPE THISAND THAT ACTIVATES THE CARD INTHE PERSON THAT TOOK THE CARDOUT HAS IT.REPORTER:CONSUMERS CAN DO TO MINIMIZEFRAUD.HEAT THE REGISTER AND HAVING THEMSCANNED AND CHECKED THE BALANCE.CHECK FOR EVIDENCE OF TAMPERINGWITH THE CARD AND IN STONE'SCASE NEVER ALLOW SOMEONE ELSE TOCHOOSE YOUR CARD LIKE THECASHIER DID AND GIVE THE RECEIPTBUT THE CARD SO THE RECEIVERKNOWS WHAT THE BALLOT SHOULD BE.STONE HAS A RECEIPT SHOWING SHELOADED $200 ON THE CARD BUT SHESAYS AMERICAN EXPRESS HAS TOLDHER SHE IS OUT OF LUCK.THE CONSUMER PROTECTIONAGENCY HAS GREAT PROTECTION FOREVERYONE ELSE.REPORTER: AS WE MENTIONED STONESAID SHE WASN'T ABLE TO GET ARESOLUTION WHEN SHE REACHED OUTTO AMERICAN EXPRESS SO I GOTAHOLD OF THEM AND AMERICANEXPRESS HAS CONFIRMED THEY ARESENDING HER A NEW 200-DOLLARGIFT CARD.PAT: THANK GOODNESS FOR YOU,ABSOLUTELY.C IN A LOT OF THESE CASES PEOPLEJUST GIVE UP SO WE WERE ABLE TOGET HER MONEY BACK AND SHE HASFILED A POLICE REPORT SO THEYWILL GO OUT AND INVESTIGATE.RALPH SAID TALK TO AMERICANEXPRESS AND AMERICAN EXPRESSSAID -- THAT MAKE YOU CAN'TREALLY PROVE.THANK YOU CHRISTINE.CAN "2 ON YOUR SIDE" HELP YOU?E-MAIL US AT TWO ON YOUR SITE ATCBS.COM WITH YOUR PROBLEM OR ON

2 On Your Side: Gift Card Fraud

Experts warn gift cards can be compromised by thieves. Kristine Lazar reports.
2 On Your Side, gift card fraud, los angeles,
< ?xml version="1.0" encoding="utf-8" ?><>

< start="12.43" dur="0.6">PAT: WHEN YOU DON'T KNOW WHAT TO>

< start="13.03" dur="0.6">BUY OR DON'T HAVE THE TIME TO>

< start="13.63" dur="1.47">PICK OUT A PRESENT GIFT CARDS>

< start="15.1" dur="3.24">ARE USUALLY THE WAY TO GO.>

< start="18.34" dur="0.63">RICK: "2 ON YOUR SIDE" FOUND>

< start="18.97" dur="0.2">THEY CAN BE COMPROMISED BY>

< start="19.17" dur="2.04">PIECE.>

< start="21.21" dur="2.66">ONE ORANGE COUNTY MOTHER LEARNED>

< start="23.87" dur="2.94">THAT THE HARD WAY.>

< start="26.81" dur="3.4">PAT: KRISTINE LAZAR JOINS US.>

< start="30.21" dur="1.67">I LOVE GIFT CARDS.>

< start="31.88" dur="0.57">REPORT I WILL GRAB A BUNCH FROM>

< start="32.45" dur="0.63">TARGET AND LEAVE THEM IN THE>

< start="33.08" dur="2.44">DRAWER AND I DON'T HAVE TO WORRY>

< start="35.52" dur="0.27">ABOUT PRESENTS.>

< start="35.79" dur="0.43">IT'S EASY.>

< start="36.22" dur="2.54">UNFORTUNATELY FRAUD>

< start="38.76" dur="1.9">INVESTIGATORS SAY THERE IS NO>

< start="40.66" dur="0.8">WAY TO COMPLETELY PROTECT YOUR>

< start="41.46" dur="0.63">INVESTMENT.>

< start="42.09" dur="3.94">THERE ARE WARNING SIGNS TO LOOK>

< start="46.03" dur="2.24">OUT FOR.>

< start="48.27" dur="0.63">IT WAS SUPPOSED TO BE A JOYOUS>

< start="48.9" dur="3.87">OCCASION.>

< start="52.77" dur="0.67">SHE IS OUR FOURTH GRANDCHILD>

< start="53.44" dur="0.6">AND WE ARE SO EXCITED.>

< start="54.04" dur="2.4">REPORTER: INSTEAD MARIA STONE>

< start="56.44" dur="4">TOLD TO ONE YOUR SIDE THAT SHE>

< start="60.44" dur="0.61">WAS EMBARRASSED AND OUTRAGED>

< start="61.05" dur="1.4">WHEN THE AMERICAN EXPRESS GIFT>

< start="62.45" dur="1.4">CARD SHE GAVE HER SON AND>

< start="63.85" dur="0.6">DAUGHTER-IN-LAW AT THEIR THE>

< start="64.45" dur="2.7">BABY SHOWER EARLIER THIS MONTH>

< start="67.15" dur="1.94">HAD BEEN DRAINED BEFORE THEY>

< start="69.09" dur="3.47">EVEN HAD A CHANCE TO OPEN THEIR>

< start="72.56" dur="1.33">PRESENT.>

< start="73.89" dur="0.64">YOU BASICALLY GAVE HER AN>

< start="74.53" dur="0.63">ANTIQUE GIFT CARD.>

< start="75.16" dur="2.54">ON THURSDAY AFTERNOON STONE AND>

< start="77.7" dur="0.43">HER HUSBAND WENT TO THIS GROCERY>

< start="78.13" dur="2.77">STORE TO BUY A CARD.>

< start="80.9" dur="0.63">THEY GRABBED IT FROM IRAQ IN THE>

< start="81.53" dur="3.11">FRONT OF THE STORE AND ASKED THE>

< start="84.64" dur="0.96">CASHIER TO PUT $200 ON IT.>

< start="85.6" dur="1.57">STONE SAID THE CASHIER TOLD HER>

< start="87.17" dur="3.5">THE CARD SHE PICKED WAS NO GOOD>

< start="90.67" dur="4.18">AND HAD BEEN COMPROMISED.>

< start="94.85" dur="0.53">SHE CAME BACK AND SAID THIS>

< start="95.38" dur="0.6">ONE IS GOOD.>

< start="95.98" dur="0.63">REPORTER: TWO DAYS LATER THEY>

< start="96.61" dur="3.01">WENT TO THE BABY SHOWER AND THE>

< start="99.62" dur="0.6">NEXT DAY THE EXPECTANT PARENTS>

< start="100.22" dur="3.76">TRIED TO USE THE CARD TO BUY A>

< start="105.86" dur="1.06">CRIB BEDDING.>

< start="106.92" dur="1.91">MY SON SAID WHEN DID YOU BUY>

< start="108.83" dur="1.2">THIS CARD AND I SAID ON>

< start="110.03" dur="0.76">THURSDAY.>

< start="110.79" dur="1.94">ALL THE MONEY IS GONE.>

< start="112.73" dur="1.97">HOW'S THAT POSSIBLE?>

< start="114.7" dur="0.6">REPORTER: WINSTONE WENT ON LINE>

< start="115.3" dur="2.67">TO CHECK THE CARD BALANCE, SHE>

< start="117.97" dur="2.07">SAID IT WAS ZERO.>

< start="120.04" dur="3.47">THE CARD WAS USED IN SANTA>

< start="123.51" dur="4.44">ANA FOR ABOUT $193 AND IN LE>

< start="127.95" dur="3.07">HAVRE BROUGH -- LE HAVRE AND>

< start="131.02" dur="1.7">ANOTHER PLACE IN CALABASAS.>

< start="132.72" dur="0.46">REPORTER: BUT YOU DIDN'T GO TO>

< start="133.18" dur="4.01">ANY OF THOSE PLACES.>

< start="137.19" dur="0.97">STONE WAS STUMPED WHEN SHE SAID>

< start="138.16" dur="1.66">A REPRESENTATIVE TOLD HER THE>

< start="139.82" dur="1.74">CHARGES ARE MADE IN A STORE NOT>

< start="141.56" dur="0.87">ON LINE BUT THE GIFT CARD WAS>

< start="142.43" dur="3.43">STILL WRAPPED IN A GIFT AT THE>

< start="145.86" dur="1.1">TIME THE PURCHASES WERE MADE.>

< start="146.96" dur="4.64">THIS IS HOW EASY IT IS.>

< start="151.6" dur="0.3">ROD EXPERT DANA MCCANCE HAS AN>

< start="151.9" dur="1.94">EXPLANATION.>

< start="153.84" dur="0.6">HE SAID HE SEES THAT OFTEN.>

< start="154.44" dur="1.23">THESE WILL CAREFULLY OPEN THE>

< start="155.67" dur="3.31">PACKAGING SLIP THE CARD OUT AND>

< start="158.98" dur="3.1">CLONE IT AND SLIP IN A DUMMY>

< start="162.08" dur="2.03">CARD WORTH NOTHING.>

< start="164.11" dur="3.21">THE PERSON THAT GOES TO BUY>

< start="167.32" dur="2.27">IT THEY ARE GOING TO SWIPE THIS>

< start="169.59" dur="1.03">AND THAT ACTIVATES THE CARD IN>

< start="170.62" dur="0.3">THE PERSON THAT TOOK THE CARD>

< start="170.92" dur="2.07">OUT HAS IT.>

< start="172.99" dur="0.57">REPORTER:>

< start="173.56" dur="1.5">CONSUMERS CAN DO TO MINIMIZE>

< start="175.06" dur="2.3">FRAUD.>

< start="177.36" dur="1.47">HE>

< start="178.83" dur="1.17">AT THE REGISTER AND HAVING THEM>

< start="180" dur="0.63">SCANNED AND CHECKED THE BALANCE.>

< start="180.63" dur="3.54">CHECK FOR EVIDENCE OF TAMPERING>

< start="184.17" dur="1.87">WITH THE CARD AND IN STONE'S>

< start="186.04" dur="0.53">CASE NEVER ALLOW SOMEONE ELSE TO>

< start="186.57" dur="1.54">CHOOSE YOUR CARD LIKE THE>

< start="188.11" dur="2.93">CASHIER DID AND GIVE THE RECEIPT>

< start="191.04" dur="2.04">BUT THE CARD SO THE RECEIVER>

< start="193.08" dur="2.17">KNOWS WHAT THE BALLOT SHOULD BE.>

< start="195.25" dur="1.73">STONE HAS A RECEIPT SHOWING SHE>

< start="196.98" dur="0.6">LOADED $200 ON THE CARD BUT SHE>

< start="197.58" dur="2.35">SAYS AMERICAN EXPRESS HAS TOLD>

< start="203.62" dur="0.57">HER SHE IS OUT OF LUCK.>

< start="204.19" dur="0.63">THE CONSUMER PROTECTION>

< start="204.82" dur="3.51">AGENCY HAS GREAT PROTECTION FOR>

< start="208.33" dur="0.93">EVERYONE ELSE.>

< start="209.26" dur="1.73">REPORTER: AS WE MENTIONED STONE>

< start="210.99" dur="0.64">SAID SHE WASN'T ABLE TO GET A>

< start="211.63" dur="3.04">RESOLUTION WHEN SHE REACHED OUT>

< start="214.67" dur="1.63">TO AMERICAN EXPRESS SO I GOT>

< start="216.3" dur="0.6">AHOLD OF THEM AND AMERICAN>

< start="216.9" dur="1.5">EXPRESS HAS CONFIRMED THEY ARE>

< start="218.4" dur="3.61">SENDING HER A NEW 200-DOLLAR>

< start="222.01" dur="2.03">GIFT CARD.>

< start="224.04" dur="2.37">PAT: THANK GOODNESS FOR YOU,>

< start="226.41" dur="0.63">ABSOLUTELY.>

< start="227.04" dur="2.31">C IN A LOT OF THESE CASES PEOPLE>

< start="229.35" dur="2.63">JUST GIVE UP SO WE WERE ABLE TO>

< start="231.98" dur="2.57">GET HER MONEY BACK AND SHE HAS>

< start="234.55" dur="2.82">FILED A POLICE REPORT SO THEY>

< start="241.46" dur="1.6">WILL GO OUT AND INVESTIGATE.>

< start="243.06" dur="0.57">RALPH SAID TALK TO AMERICAN>

< start="243.63" dur="1.7">EXPRESS AND AMERICAN EXPRESS>

< start="245.33" dur="1.6">SAID -- THAT MAKE YOU CAN'T>

< start="246.93" dur="0.94">REALLY PROVE.>

< start="252.2" dur="0.77">THANK YOU CHRISTINE.>

< start="252.97" dur="1">CAN "2 ON YOUR SIDE" HELP YOU?>

< start="253.97" dur="2.77">E-MAIL US AT TWO ON YOUR SITE AT>

< start="256.74" dur="2.82">CBS.COM WITH YOUR PROBLEM OR ON>